3CX Desktop Application for Windows

[Jgrathwohl]

I have a headset and microphone configured in the audio options in the Desktop Application, however when a call comes in the [Answer] button is greyed out and requires i pick up with the desk phone. Anyone know whats up?

 

[ian.watts]

Sounds like it's in CTI mode.

 

[jpillow]

sellect the phone logo on the softphone and be sure you select 3cx softphone and not CTI mode...