3CX Direct Routing Outbound Calls Fails

[Buny38]

Hello Everyone im from Germany,

i have configured the Direct Routing in my 3cx according to instructions from 3cx.

Icoming Calls to my Number can i see and use in my Teams.

If i want to call outbound from teams, this fails after 3-4 seconds.
In the 3cx reports is the failure: 04.08.2022 10:32:09 - [Flow] Target endpoint for +4915779657858 can not be built!

I need Help for this Problem

 

[Charles_3CX]

Check that there is an outbound rule to accommodate the number you are dealing, in addition to disabling the E164 options under the management console > Settings > E164. Not remove the + or +49 depending on what you have configured there.

Tip: Remove the DID number from your forum post if it is a real number.

 

[Buny38]

i Have a Standard Outbound Rule in 3cx.I can call from 3cx to outbound.

 

[Buny38]

05.08.2022 10:44:50 - [CM505001]: Endpoint Extn:12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [] PBX contact: .........................

05.08.2022 10:44:50 - [Flow] Target endpoint for +4921xxxxxxxxxxxxxxcan not be built!

05.08.2022 10:44:50 - Call(C:31): from Extn:12 to +49xxxxxxxxxxx doesn't match any outbound rule. No outbound rule could be selected.
05.08.2022 10:44:50 - [CM503014]: Call(C:31): No known route from Extn:12 to target: <sip:[email protected]:5062/UDP>

05.08.2022 10:44:50 - [CM503016]: Call(C:31): Attempt to reach <sip:[email protected]:5062> from Extn:12 has failed. Reason: Not Found

05.08.2022 10:44:50 - [CM503020]: Call(C:31): Normal call termination. Call originator: Extn:12. Reason: Not found

05.08.2022 10:44:50 - Call(C:31) is terminated

 

[Charles_3CX]

As per your snip-it, this is due to the following and as I have mentioned in my previous reply.

+49xxxxxxxxxxx doesn't match any outbound rule. No outbound rule could be selected.

Check that there is an outbound rule to accommodate the number you are dealing

 

[Buny38]

How can i add a outbound rule for my number.

I can call from my 3cx app. I have there configured outbound rules already.

 

[Charles_3CX]

You need to check if there is an outbound rule that can process calls from +49 and disable the E164 processing from under the management console >settings> E164 proccing section.

 

[Buny38]

Okey the Problem is solved.
I have created a outbound rule for +49 numbers.

Thanks for the fast Answer

 

[Charles_3CX]

You are welcome.