3CX Email server not sending notifications after password reset or user creation ?

[Kovacevic]

I have a On Prem Version 20 Update 9 installation, so far I didn't have any issues with receiving notifications from 3CX Email Server when I create a user or reset a password on one.
At the moment I an not able to receive a notification whatever I do.

Also when I try to do a test on the page where you can chose which email to use, I get an error Service temporary unavailable

Any ideas how to resolve this or 3CX has an issue?

 

[bitn2]

Which license are you using? Using the 3CX SMTP service is not possible with the Free edition.

 

[Kovacevic]

Which license are you using? Using the 3CX SMTP service is not possible with the Free edition.

Hi, I know, I am using an AI edition with 16 parallel calls. It was working recently,

 

[bitn2]

Hi, I know, I am using an AI edition with 16 parallel calls. It was working recently,

Does the firewall check complete successfully? Is the system time correct?

 

[Kovacevic]

Interesting enough it was green, yet when I perform the test I get the following result:

 

[bitn2]

Sounds like an dns problem.... its always dns ;-)

 

[Kovacevic]

Sounds like an dns problem.... its always dns ;-)

Seems so, I will check further in that direction. Vielen Dank für die Hilfe

 

[SteveITS]

IIRC if the license is set to the wrong IP, using 3CX SMTP isn’t allowed.