Solved 3CX failed to establish a TCP connection to activation.3cx.com

[infused]

I've seen a few threads with this. Here's my issue.

Our licensing has expired (31/12/2018)

3CX thinks it's updated:

root@ip-172-31-1-92:/home/admin# apt-get install 3cxpbx
Reading package lists... Done
Building dependency tree
Reading state information... Done
3cxpbx is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.
root@ip-172-31-1-92:/home/admin# apt-get install net-tools
Reading package lists... Done
Building dependency tree
Reading state information... Done
net-tools is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.

Current version is 15.5.12663.5

Any suggestions?

edit: re-added the packages to apt now get the following. Any safe way to fix this?

The following packages have unmet dependencies:
3cxpbx : Depends: postgresql (>= 9.6) but it is not going to be installed
Depends: libssl1.0.2 but it is not installable
Depends: libicu57 but it is not installable
Depends: libcurl3 (>= 7.52.1) but it is not going to be installed
Conflicts: libssl1.0.0 but 1.0.1t-1+deb8u10 is to be installed
E: Unable to correct problems, you have held broken packages.

edit2: fixed from here: https://www.3cx.com/community/threads/linux-15-5-sp3-update-failure.54330/

All solved.

A side note, is the debian 8 -> 9 script safe to run?

 

[YiannisH_3CX]

Hello @infused

Glad to see the issue has been resolved. For anyone else having the same issue the PBX must be running on the latest version of the PBX to be able to update.

A side note, is the debian 8 -> 9 script safe to run?

if you are referring to this guide: https://www.3cx.com/blog/docs/upgrading-debian/ then you need to have installed the system with the 3CX ISO. If not then you will need to update it manually.
In both cases i would recommend creating a full backup of the system and saving it on a different machine before proceeding with the update.

 

[infused]

Hello @infused

Glad to see the issue has been resolved. For anyone else having the same issue the PBX must be running on the latest version of the PBX to be able to update.


if you are referring to this guide: https://www.3cx.com/blog/docs/upgrading-debian/ then you need to have installed the system with the 3CX ISO. If not then you will need to update it manually.
In both cases i would recommend creating a full backup of the system and saving it on a different machine before proceeding with the update.

Thanks for this. Yes, this is what I was referring to.

All of our deployments have been via the 3CX portal to AWS. So assuming that would be ok? But yes, we will need to give it a test run first.

 

[YiannisH_3CX]

All of our deployments have been via the 3CX portal to AWS. So assuming that would be ok? But yes, we will need to give it a test run first.

If PBX Express was used then you should be ok to upgrade.