3CX FreshSales CRM

[Tuman007]

I have successfully setup freshsales CRM in 3CX v16 and tested with a number. When an incoming call, a contact is created in 3CX and a lead card is opened in CRM. When I converted a lead to a contact in CRM,then the next time I call, when I open a lead card, I get an error 404, it cannot find the lead from the old link, as I previously convert it to a contact. How can fix this?

 

[edossantos]

Are you making the second call too fast? The CRM engine has a 10 minutes cache, so if you call in that time frame, the same lead created is returned, and the link will probably be wrong. But if you call again after 10 minutes, the lookup should be performed again, and the new contact link should be retrieved.