Solved 3CX iOS doesn't receive calls

[Albert464]

Hello,

I have the 3cx app installed on my ios devices, this only works if I'm using the phone when it's locked I do not get the calls. How can I do?

 

[Vali_3CX]

Hi Albert
All questions should go first to the administrator of the 3CX Phone System who created your accounts. As follows:
- is the PBX at least version V15?
- is the PBX updated with the latest iOS push certificates?
- is my extension configured to receive push calls?

 

[Albert464]

Hi

Hi Albert
All questions should go first to the administrator of the 3CX Phone System who created your accounts. As follows:
- is the PBX at least version V15?
- is the PBX updated with the latest iOS push certificates?
- is my extension configured to receive push calls?

Hi!
I just installed 3cx today on amazon ec2 via pbxexpress. What do I do to you to solve the problem?

 

[YiannisH_3CX]

Make sure that there are no pending updates for IOS certificates in the update section of the PBX. If there are then download the update and send a new welcome email to your ios device and try again.
Also make sure that you have allowed notifications for the 3CX client. What ios version are you running?

 

[Albert464]

Hello,
Yesterday I have update my iOS certificates and today it works! Thank you!

 

[YiannisH_3CX]

Glad to hear the issue is resolved and thank for sharing your solution