3CX issue last night?

[kylem]

Is 3CX having issues? We have users coming in this morning and finding their phones with error messages. Rebooted phones. The phones are working now, but they are reporting the sound sounds distant. They describe as a "fish bowl" sound.

 

[Alphabetic]

Very vague...

what phone, app, PBX model.

what is your set up?

is firewall passing?

 

[kylem]

Very vague...

what phone, app, PBX model.

what is your set up?

is firewall passing?

Fanvil X4u-V2 and some Polycoms.
3CX hosted with Flowroute.
Phones on VLAN with local SBC.
It's passing through a Peplink firewall. No recent network changes.

 

[Alejandro_3CX]

Hi @kylem are the fanvil behind a 3cx sbc or connected as router phones? Validate that the phones are using the recommended firmware listed here

If you are presenting audio issues, I suggest you to enable the call quality monitor, you may do it as show in this blog

Once you get a call with the issue, please share the test result in this forum, hide any sensitive information such as numbers when posting it.

 

[kylem]

Behind SBC. There are issues involving the phone and the apps. There is a systemwide problem. It is all related to the more active thread: https://www.3cx.com/community/threads/3cx-outage-north-america.138091

 

[Alejandro_3CX]

Hi @kylem if you have any issue with your system, please open a support ticket with us so we can review the logs and captures of the issue.

Have a good day!