3cx Listening in a group?

[AdStar]

Hello,

I am wondering because I seem to not be able such option.
Story is: I configured 4 users in a single group, everybody inside this group are set up to be able to listen in other calls. They are not in queue. Only inside a group.
Question is, how they can listen each other as there is no option inside a group like right click -> listen it as it is in queue. Is new queue only option in this case?

 

[Alphabetic]

They need to do this from the panel view of the client.

 

[JohnS_3CX]

Hi,

Barge in, listen in or whisper are paid features so they won't exist in the Free version.

If you have the paid version, then your user needs the correct rights:
https://www.3cx.com/docs/access-roles/

That would be either Manager and Group/System Owner

Then you go to the panel during an active call, right click and you will see the options appear there.

 

[AdStar]

We are in paid version, Rights inside group are set - everybody is set as group manager with listening option checked. But I am not able to find such option in 3cx App. Check below screenshot, there is no Listen option

 

[Alphabetic]

We are in paid version, Rights inside group are set - everybody is set as group manager with listening option checked. But I am not able to find such option in 3cx App. Check below screenshot, there is no Listen option
View attachment 36997

Use another view like receptionist

 

[JohnS_3CX]

Please use the webclient, or the new 3CX "Desktop App"

Then click the "Panel" icon to see the active calls from there.