3cx on IPhone Voicemail Playback

[jivetel]

Good afternoon to all,

Previously on the Iphone app when selecting to play voicemail on the phone you had the option of "local" playback (quick-time) now it seems the only option is via "call-back".

1) Any reason for that?
2) Any work around?

Thanks!

 

[Vali_3CX]

@jivetel
No, there is no work-around for this.

We removed it because (bottom line) the coexistence inside the same app of a downloader, a music player and a call handler made the application very unstable and crash-prone - for instance, when goes to the background or lock the device a music player is expected to continue running, while for a call one is expected to stop running; a music player app don't expects to be interrupted by a SIP call and a SIP call app don' expect to be placed on hold by a song - and so on...

Just curious, what are the advantages of the missing local play vs play-on-phone?

 

[jivetel]

Vali,
Thanks for the prompt reply.

1) It was faster
2) Its calling back the "extension" which can have a slew of other issues (call rules, secondary phones ringing).

 

[Vali_3CX]

The "faster" I cannot understand: it wasn't streamable, so you had to wait the additional download time; even more, the download wasn't resumable, so if it failed just one byte before finish, it had to be fully downloaded again, from the beginning - another additional time.

Strictly in terms of what is was able to provide, the only feature local play had and is missing from the play-on-phone is seeking.

 

[Vali_3CX]

as an additional note - what's wrong in recommended approach, ie to configure extension to send voicemail files as eMail attachements?

 

[jivetel]

Good afternoon,

Not sure all would agree

I would suggest adding

1) Auto answer (it can even be a default setting yes/no)
2) It should call back to the "IPhone" specifically regardless ignoring other registered devices.

 

[Vali_3CX]

- The play file auto-answer was implemented some years ago, then removed due to forked-id side-effects.
- I'm not a SIP expert, but to my knowledge it would be pretty difficult to make the PBX calling a particular contact (device) since it operates, basically, with extensions - a good example is the callback service.

 

[jivetel]

Vali,

Thinking through this further 3cx can definitely make it only call the "iphone" - With that said auto answer would be no brainier as it would almost be like an instant playback via SIP.