3CX Recordings

[Andy Veal]

Hello,

I know this subject has been brought up many times before, but I would like to find out the best practice for dealing with large amounts of calls recordings. And have some questions below.

1/Whats the best software to use to supplement the 3cx, i see there are many that offer the ability to convert the files to mp3 etc.

2/Are the recordings stored in the backups? and if so whats the fastest and easiest way to get at them if I need to recover a recording for training purposes etc.?

 

[cobaltit]

1. Best is subjective and you haven't defined what features you are looking for. That being said, this is a good option: https://www.voiptools.com/product/3cx-recording-manager-by-voiptools/

2. https://www.3cx.com/docs/manual/pbx-backup-restore-failover/

 

[Andy Veal]

thanks for the response, is there any alternative to restoring a full backup to retrieve just 1 recording?

 

[Saqqara]

Exclude the recording folder form the 3CX backup and create another backup routine for the recordings. i.e. copy them to another server / folder that is also backed up by another means.

This way at least you can recover one record , while in the 3CX backup you can not,.

 

[eddv123]

Not strictly related but on the subject of recordings SP5 Beta has included some recording improvements:

Call recording features
The call recording abilities have been greatly improved by giving the administrator more control over call recording:

• Enforce call recording – control whether the user is able to stop/pause recording or not.
• Ability to record external calls only (i.e. avoid internal calls being recorded).
• Save recordings in ADPCM format, which saves disk space.

https://www.3cx.com/blog/releases/update-5-pbx-crm-integration/

 

[Andy Veal]

Hello, I am about to set up another backup for the recordings but i'm getting an error "directory not found" when viewing the backup and restore menu,

 

[YiannisH_3CX]

Hello, I am about to set up another backup for the recordings but i'm getting an error "directory not found" when viewing the backup and restore menu,

What is the exact action that triggers this error?

 

[Andy Veal]

selecting backup and restore from the menu.