3CX setting status to "Do not Disturb" after incoming calls

[Mokcry]

Hello everyone,

We're having an issue with 3CX : it sets agent's status to DND after an incoming call.
I tried everything I could including : checking if there is not any rule that sets status automatically, trying *60, *30, office hours (I tried setting this up, not working and it does the same problem without it being set too).

I'm kinda running out of idea now :/ The strange part is : 1 month ago, none of the agent were complaining about that.
So I wonder if an update or maybe an newly-added feature might be causing this ?

Has anyone ever experienced this issue or knows how to fix it please ?

Thanks in advance !

 

[Alejandro_3CX]

Hi is this with a specific user or with any user?

Are you using just the 3cx apps or also any IP phone?

 

[Haydius]

It could be Wrap-Up Time triggering this,

Do you have a wrap-up time value specified in the queue settings under Advanced tab?

 

[Mokcry]

Hey, this is for some agents, not everyone has this issue.
We're only using 3CX app.

Concerning the wrap-up time I couldn't find this setting although I searched :/

We have the Enterprise Annual edition, I don't know if it changes anything.

Edit : I found the option, it has a 2s set value, I'm changing it to 0 and keep you updated

 

[Mokcry]

Update : This did not fix the issue, an issue has been reported today :/