3CX tunnel stops working constantly

[ahsanshams]

I am on version 12 and I need to repeatably have to restart the 3cx tunnel or my phone no longer register! What could be the cause of this?

I have to use the tunnel or else I can't hear anything on my 3cx softphones but other people can hear me. :?: :|

 

[sigma1]

Who is your carrier? We have seen this with AT&T

 

[dlazure]

The reason why people can't hear you is because you haven't fowarded the RTP ports.

Run the firewall checker in the settings on the management console.

 

[jpillow]

Have you tried to run without 3cxtunnel and select pbx deliver audio under extensions--->other?? Are you using this on a cell phone or desktop/laptop?

 

[jpillow]

@Charles, have you seen this with AT&T Uverse?

 

[ahsanshams]

I am with cox,

THe funny thing is if the call is allowed to be forwarded to my cell phone people can hear me just fine.

 

[leejor]

I have to use the tunnel or else I can't hear anything on my 3cx softphones but other people can hear me.

You don't hear audio on any calls? Internal, external, calls you receive, and place?
Have you tried calls, when your 3Cx phone is registered from more than one location?
Is yours, the only extension (or SIP device) registering at that location?

 

[dlazure]

when it's fowarded to your cell phon number it's not using the 3cx app but it's using a line of your system and your 3G or LTE connection.

 

[jpillow]

Have you tried to register directly and select pbx delivers audio option? We never use 3cx tunnel on softphones because it doesnt stay connected however when using a direct extension it does.