Solved 3CX v15.5 - Record call not working

[ANJOTI]

Hi,

we are unable to record a call press the button 'record' on the Windows client or on the Android client; the extension already have permission as bellow:

- Extension properties / Phone Provisioning / Access
- Show call Recordings
- Allow Deletion of Recordings

Is there some other option to enable and accomplish the recording?

* The recording QUOTA is 5GB as default
* We realize that record button cannot go to 'blue color' as this example: http://blog.ipphone-warehouse.com/how-record-call-3cx/
---
Usefull links but no success:
- https://www.3cx.com/community/threads/record-calls.54709/#post-225503
- https://www.3cx.com/community/threads/3cx-recording-access-permissions.54690/
- https://www.3cx.com/community/threads/call-recording-rights.55564/#post-230117

 

[eddv123]

On the extension >> Options you have "record all calls" but I am not sure if this will suit your requirements as it will record all calls from start to finish without any need to manual intervention.

 

[ANJOTI]

Even set up it, user cannot see any records...

 

[eddv123]

That is quite concerning, that should record everything on the extension.

Call recording is a feature on all versions of 3CX:
https://www.3cx.com/ordering/pricing/

Have you tried raising the recording quota as per:
https://www.3cx.com/community/threads/call-recordings-not-working.45866/

 

[ANJOTI]

Call record is available to all Editions...
Let me try to increase QUOTA...

 

[ANJOTI]

Even increasing the quota, no sucess.

After checking the system 'parameters':

• CALLRECORDSROOT Define the root path of call recordings = /var/lib/3cxpbx/Instance1/Data/Recordings
• DELETE_RECS_OLDER_THEN Delete recordings older then this amount of days = 30

Using SSH connection, that Path is valid but without files there

 

[ANJOTI]

folder permissions:

root@instance-1:/var/lib/3cxpbx/Instance1/Data/Recordings# ls -ld
drwxr-xr-x 2 phonesystem phonesystem 4096 Feb 23 07:38 .

 

[eddv123]

Where are you seeing this ? In the 3CX Interface just go to "Recordings".

You can set your Quota here without issue, you should not need to go into your Linux OS at all.

 

[ANJOTI]

Even using 'Recordings' options and change quota from 5Gb to 6GB, no sucess...

* I was just reviewing system settings and validating path.

 

[ANJOTI]

Is there some 3CX employee to help on "how to troubleshoot" that case?

 

[YiannisH_3CX]

Hello @ANJOTI

First try re-activating the licence of the PBX. To do so please navigate to Settings / Licence and click on "Refresh licence Key Information". Then try a call again and let me know if that works. If that does not work then you will need to have a look at the PBX logs after you enable verbose logging.

 

[ANJOTI]

Hi @YiannisH_3CX ,

after "Refresh licence Key Information" now the record call feature is working! Tks a lot!

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with the solution