Hello,
We have set up an integration with opera fidelio Hotel system on 3CX V20.
The integration works properly for changing extensions names to the names and titles of guests.
The only missing feature is the triggering of the wake-up call from the hotel system.
A Digital receptionist was created and a manual wake-up call (reminder) works.
The integration team have sent me the log bellow and are claiming that the 3CX is not responding to request.
Please help in resolving this issue, is there any missing configuration on the 3CX side?
Integrator message:
"
3CX PBX is using standard FIAS protocol to communicate with PMS Opera software. It is communicating via interface on IFC server.
From logs we can see request goes from opera to PBX
WR - Wakeup request, RN 312 - Room/line number 312, DA - Date 18 09 2025, TI - Wake up time 15:00:00
From this point, the PBX should have all the necessary information to dial the requested room. We have also received the WA (Wakeup Answer), and according to the PMS, the communication is functioning as expected.
Can you please let me know if you can see these requests on PBX side?
You can also use logs from previous mail as reference
"
BR, Klemen
We have set up an integration with opera fidelio Hotel system on 3CX V20.
The integration works properly for changing extensions names to the names and titles of guests.
The only missing feature is the triggering of the wake-up call from the hotel system.
A Digital receptionist was created and a manual wake-up call (reminder) works.
The integration team have sent me the log bellow and are claiming that the 3CX is not responding to request.
Please help in resolving this issue, is there any missing configuration on the 3CX side?
Integrator message:
"
3CX PBX is using standard FIAS protocol to communicate with PMS Opera software. It is communicating via interface on IFC server.
From logs we can see request goes from opera to PBX
WR - Wakeup request, RN 312 - Room/line number 312, DA - Date 18 09 2025, TI - Wake up time 15:00:00From this point, the PBX should have all the necessary information to dial the requested room. We have also received the WA (Wakeup Answer), and according to the PMS, the communication is functioning as expected.
Can you please let me know if you can see these requests on PBX side?
You can also use logs from previous mail as reference
"
BR, Klemen
