The transfer call (transfer or att. Transfer) feature does not permit to use the People WUI but works
through a modal search menu where operator must type the name or extension of the requested
person.
For receptionists is not user friendly at all and the advantage of the people view is missed.
Our suggestion – Change Request
After answering the incoming call, operator will transfer the call by clicking transfer or att. Transfer and selecting the desired person directly in people view.
And not in the modal search field.
If direct transfer then just transfers, if att. Transfer, after connection to the desired person, by clicking transfer the first call should be connected together with the source paused one.
see attachment
through a modal search menu where operator must type the name or extension of the requested
person.
For receptionists is not user friendly at all and the advantage of the people view is missed.
Our suggestion – Change Request
After answering the incoming call, operator will transfer the call by clicking transfer or att. Transfer and selecting the desired person directly in people view.
And not in the modal search field.
If direct transfer then just transfers, if att. Transfer, after connection to the desired person, by clicking transfer the first call should be connected together with the source paused one.
see attachment
