3CX Windows Softphone V20, 20.0.746.0, March 2025 - BROKE SEARCH BY NAME

[rickyhorne]

Hi, all.

It seems the 3CX Windows Softphone V20, 20.0.746.0, March 2025 update has broken the ability to search by name when transfering calls.

We can now only search by extension number. I would be interested to know if anyone else has this issue, if not is there a setting to re-enable it?

This is causing us a bit of an issue for all our users as we've historically always searched by name.

Thanks,
James

 

[NicholasP_3CX]

This is still available. You will need to type in at least 3 characters to begin getting results though.

 

[rickyhorne]

Hi Nicholas.

It would appear this is broken for us.



Cannot search anyone using their name, but its fine when searching by extension.

 

[ThomB_3CX]

@rickyhorne send you Private message

 

[ThomB_3CX]

Update pushed to MS Store that fixes this issue.

 

[nettcom.augusto]

Hi!

In the version 20.0.751.0, when I search a extension by the name don't show in priority. In PWA, works well.

3CX Windows App



PWA

 

[Ecki]

The issue is still (or again) persistent for us with the Windows Softphone App (5.1 Build 895, 20.0.895.0).

 

[Mora]

We also have this problem - extremely annoying (5.1 Build 895). When can we expect a fix?

 

[bitn2]

Works just fine for me with build 895

 

[ThomB_3CX]

@Mora we checked from our end and this works find on 5.1 Build 895
Could you kindly send me a private message with verbose logs whilst replicating the issue?

Enable Verbose Logs
Click on More button > About
Click 12 times on the version. This will take you to Settings
Click on troubleshooting > Enable verbose logs

Replicate the issue and send us logs

Logs can be found here: C:\Users\{YOURUSER}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone

 

[Mora]

@Mora we checked from our end and this works find on 5.1 Build 895
Could you kindly send me a private message with verbose logs whilst replicating the issue?

Enable Verbose Logs
Click on More button > About
Click 12 times on the version. This will take you to Settings
Click on troubleshooting > Enable verbose logs

Replicate the issue and send us logs

Logs can be found here: C:\Users\{YOURUSER}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone

Thanks - I've sent you the files.