We have an onprem 3cx serverwe have a unified number like a toll free from STC which is configured as STC Trunk
Voice & Chat SIP named STC Trunk and the main trunk is 8888 with multiple DID
Voice & Chat SIP named Nabrah Trunk and the main trunk is 7777
Nabrah Extension win extension number 3001 and Mobile same as the unified number; all calls will be forwarded as it has a Call Forwarding rule of Forward external calls to my mobile
Outbound rules name Nabrah_Out Calls to numbers starting with prefix unified number and Calls from extension(s) 3001.
When an incoming call is forwarded to Nabrah Extension 3001 or the Nabrah AI, the caller ID shows the STC Trunk Main Number? how to fix this?
In summary, when an incoming call is from mobile number and its forwarded to another mobile number, how can 3cx show that the caller is from the original called ID not from the trunk number?
Voice & Chat SIP named STC Trunk and the main trunk is 8888 with multiple DID
Voice & Chat SIP named Nabrah Trunk and the main trunk is 7777
Nabrah Extension win extension number 3001 and Mobile same as the unified number; all calls will be forwarded as it has a Call Forwarding rule of Forward external calls to my mobile
Outbound rules name Nabrah_Out Calls to numbers starting with prefix unified number and Calls from extension(s) 3001.
When an incoming call is forwarded to Nabrah Extension 3001 or the Nabrah AI, the caller ID shows the STC Trunk Main Number? how to fix this?
In summary, when an incoming call is from mobile number and its forwarded to another mobile number, how can 3cx show that the caller is from the original called ID not from the trunk number?
