Solved 403 Forbidden

[apicard]

Hello,
I get incoming calls but, outgoing one's I get "Calls forbidden by administrator".
In the log I have: "403 Forbidden/INVITE"

Details:
AWS + Chimes
FQDN: XXXXXXXXXX
Version: 18.0 (Build 314)
No blacklist
All "UP"

Any ideas?

Thanks

 

[VasilisV_3CX]

Hi @apicard,

Can we ensure that in the Management Console >> Users >> [YOUR EXTENSION] >> Options >> Disable Extension is NOT selected? If it is not,

Can you check your Event Log from the Dashboard, Events after you make a call? Can you confirm who is sending the 403 message?

 

[apicard]

Hello,
Yes I double checked this and it’s good.

Here’s the log:

02/15/2022 7:47:04 AM - Call to T:Line:10000>>+1myphonenumber@[Dev:sip:[email protected];transport=TCP] from L:89.1[Extn:1000] failed, cause: Cause: 403 Forbidden/INVITE from 99.77.253.112:5060 Thank you

 

[Saqqara]

Have you setup allowed host list - https://www.3cx.com/docs/amazon-chime-voice-connector-sip-trunk/

 

[VasilisV_3CX]

Hi @apicard,

Can you try to restart the SIP server service?

 

[apicard]

Hi VasilisV_3CX
After I restart the services now it's working, yes!

Thank you

 

[VasilisV_3CX]

Great to hear @apicard! If you require anything else, let us know!