A few issues, Can you help ?

[Simon22]

version 14 ( phones SNOM 300 / 320 / 360 )

Can anyone help the below???, much appreciated in advance

1. for some reason the tel protocol doesnt work on all the clients (all the same clients), in softphone mode
the number comes up on the client but it does not dial
2. from above if in CTI mode the number comes up but you cannot dial it as well as not been able to auto dial
3. Is there a way or re writing the dialled number in its entirety, if the staff dial a 0871 1234567 I want to make that into a 020 12345678 number automatically without staff interference, you can replace 9 numbers but not all, is there a way to do this, ie create a dialplan.

Many Thanks in advance

 

[Zacharias_3CX]

Hello @Simon22

What method have you used to provisioned your phones?
Do you use any custom templates?
Are your phones and PBX updated? Please clarify the version.
Are you using an SBC?

Have you followed the procedure described on the below article?

https://www.3cx.com/sip-phones/snom-300-320-360-370/

You will need to create some outbound rules in order to archive what you described

https://www.3cx.com/docs/manual/sip-trunks/

 

[leejor]

Regarding point 3, replacing all (more than 9) dialled digits in the outbound rules...there have been a few requests for this in the Ideas Forum, including one from myself.. Haven't seen confirmation that this is in the works, yet. Someone at 3CX could confirm.

 

[Simon22]

Hello @Simon22

What method have you used to provisioned your phones?
Do you use any custom templates?
Are your phones and PBX updated? Please clarify the version.
Are you using an SBC?

Have you followed the procedure described on the below article?

https://www.3cx.com/sip-phones/snom-300-320-360-370/

You will need to create some outbound rules in order to archive what you described

https://www.3cx.com/docs/manual/sip-trunks/

Many thanks for your response,
The majority are softphones, there are only a couple of SNOM 300s
We dont use any custom templates
The Phones and PBX are updated v14
we dont use an SBC as everything is inside the network, only the trunk goes out

As I say everything works, except for
about 30% of the softphones (3CX phones all same client version) will not dial via the TEL: protocol
The other 70% dial absolutely fine, automatically as expected
The 30% load the number on the softphone but will not dial.

if in CTI mode the same is true as above except even when you press enter you cannot dial
from the softphone at all.


As regards the outbound rules, there is an issue with this as 3CX only allows you to replace 9
of the characters in an 11-12 digit number, which is no good when you want to rewrite the dialled number.

 

[Simon22]

Regarding point 3, replacing all (more than 9) dialled digits in the outbound rules...there have been a few requests for this in the Ideas Forum, including one from myself.. Haven't seen confirmation that this is in the works, yet. Someone at 3CX could confirm.

I am glad someone agrees with me !
This would be a very useful function, as at present there is no way to rewrite a dialled number, ie create a dialplan

 

[Zacharias_3CX]

Hello @Simon22

I would recommend upgrading to the latest stable version V15.5. There is a new version of the soft phone client with many improvements and new features. CTI has been greatly improved also.

 

[Simon22]

Hello @Simon22

I would recommend upgrading to the latest stable version V15.5. There is a new version of the soft phone client with many improvements and new features. CTI has been greatly improved also.

Thanks for your reply
If the upgrade doesnt work and I still have the same problem
Can I have a refund of the upgrade amount?

 

[leejor]

Here are the suggestions that I submitted. Others have put forward similar ideas.
https://www.3cx.com/community/threads/outbound-rule-s-to-internal-destinations.47762/

 

[Zacharias_3CX]

Hello @Simon22

If you update on V15.5 and still have an issue we can always help you either from the forum or even better by opening a ticket.