Abandoned queue calls

[Ronald Lysmont]

Hello,

One of our customers is only using the 3CX mobile app. They noticed there are no notifications of missed calls. After looking in to it, I found out that they are members of a queue and that the abandoned calls of the queue are not registered in the mobile app. I guess this is by design.
Any suggestions for these users to see there missed calls.

 

[NikolasA_3CX]

Hi @Ronald Lysmont

That is correct this is the default behavior of the mobile app, and cannot be changed.

 

[Thomas Six]

Can you disable the notification for abandoned calls in de web app (pwa)? Because we have a supervisor, who isn't a queue member, but we've added the supervisor in the notifications tab so he can login/logout users in the queue. But when there is a missed call in the queue, he receives a red notification in the calls marker. But he only wants to see the notification for direct calls.