abandoned queue calls

  1. Configuration Questions

    Hi everyone, I'm currently configuring a 3CX Multi Company installation and have run into a few issues that I haven't been able to solve. I've searched through the documentation and experimented with different configurations, but I'm still stuck. I'm hoping someone with experience running...
    • cict
    • Thread
    • abandoned queue calls makecall multi-tenant queue call
    • Replies: 9
    • Forum: Phone System / PBX

  2. Abandoned queue calls

    Hello, One of our customers is only using the 3CX mobile app. They noticed there are no notifications of missed calls. After looking in to it, I found out that they are members of a queue and that the abandoned calls of the queue are not registered in the mobile app. I guess this is by design...
    • Ronald Lysmont
    • Thread
    • abandoned queue calls android client mobile app
    • Replies: 2
    • Forum: Android

  3. Roll Over call queues

    We have a client that currently has 3 main call queues. These call queues fail over from 1 to 2 and 2 to 3 where queue 1 has say 5 agents and queue 2 has 10 agent but 5 from the previous queue and queue 3 has 15 agent containing the agents from 1 and 2. Is there a way to do this with 1 queue...
    • BenBryson
    • Thread
    • abandoned queue calls call reporting queue
    • Replies: 2
    • Forum: SMB
  4. nicojmb2

    Unsupported Android - Call Abandoned not appear

    Hi, In Android app it's imposible to view Abandonded calls, in 3cx desktop app it's a filter to showit: Where can i show the Abandonded call in Android app? Regards!
    • nicojmb2
    • Thread
    • abandoned queue calls android
    • Replies: 2
    • Forum: Android
  5. Brandan Hermo

    ABANDONED QUEUE CALLS ANDROID/IOS

    We suggest that the list of abandoned queue calls appear on ANDROID/IOS devices, in the same way that WEBCLIENT

  6. Solved 3CX Web Client - Abandoned Call Queue Question

    See attached screen capture. When I log into my 3CX webclient and select panel and use the drop down arrow in the upper right hand corner to view a specific call queue, the upper right side of the window shows a panel containing the agents in that queue. For each agent extension, there is a...

  7. Reporting

    3CX looks to be a very good system but my lack some basic reporting when tracking metrics to see if you have your system menus optimized and that your agents are doing their jobs correctly. I am hoping I can be pointed to where I am missing this in the reporting system. Abandoned calls which...

  8. [V16] Report Abandoned Calls - Status information

    Hi, I would like to generate abandoned calls report which includes agent feedback - Not Dealt / Dealing / Dealt for example: Abandoned 100 Not Dealt : 50 Dealing: 10 Dealt: 40 Or Add status change step to the normal Abandoned Calls Report. Thank you for any advice.
  9. Robertos

    Wallboard Abandoned calls not incrementing

    hi, Running 15.5.0 and testing abandoned call stats for queues and when caller hangs up before call answered by queue member, abandoned call does not increment. Doesn't this constitute an abandoned call ?
  10. Tim Milan

    Abandoned Calls \ Short Abandoned Calls

    Has anyone found a way to handle abandoned calls decently with 3CX? So the problem that I am facing is that our managers dont like the fact that 3CX will only show the call as time stamped as it came in, not how long it sat in the queue. Ultimately for our metrics we are looking at finding a way...

  11. Abandoned Queue Calls grouping

    Hi to all We have situation with Abandoned Queue Calls grouping. The same number is shown multiple time for each missed call. When the agent mark one number with tag dealt , this state is not applied to other same numbers in the list. We have end customer which has multiple incoming calls...
    • Dominik
    • Thread
    • abandoned queue calls grouping
    • Replies: 0
    • Forum: Web Client
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