add to ring group

[biggreyphone]

Using Fanvil phone with hosted 3CX. Is there a way to allow a user to add and remove themselves from a ring group as needed?

I have a staff member that occasionally helps out for incoming calls to a ring group. Currently I am manually adding and removing from the ring group as needed.

Is there an easier way to do this from then phone so the staff member can add and remove themselves as needed?

 

[Evolute IT]

A call queue would be better suited for this as it allows login/logout of the queues.

 

[JohnS_3CX]

Hi,

This is not doable from the phone - it can only be done my accessing the 3CX Management console.

As @ConceptsWeb said, what you need is a Call Queue. Users can log in and out of queues from the phone using a dial code (or using the shortcut from the BLFs).