Adding a new non geographical number to the 3CX local PBX. Number not provisioning.

[chrislindsay72]

Hi Guys,

Pleased to be a part of the 3CX forum!

I have an issue from a non geographical number I am trying to add to the PBX
voip.co.uk has allocated a non geographical number 0330 *** ****.
I have added this to the 3CX portal to the DID's tab as *330 *** ****
I have also created an inbound rule and there is also a default outbound rule for voip.co.uk.

When I call the number I just hear 3 beeps.
There is nothing in the logs....
Is there some trouble shooting I could conduct to understand where the issue is occurring..
Thanks
Chris

 

[Saqqara]

Need to clarify to the setup.

1. Is the 0330 number a sip trunk, and have you configured a sip trunk within 3CX and is the sip trunk registered and status light is green.

2. If the number is a ddi number associated with another sip trunk , does the sip trunk main number work

Have you check the event logs , to see if you can see the incoming call/.

 

[chrislindsay72]

Hi Saqqara
I have an error messgae in the logs
Call or Registration to 03301647005@([email protected] - UK) has failed. 193.203.210.38 replied: 404 Not Found; from IP:193.203.210.38:5060

12/23/2020 2:47:06 PM - Call to T:Line:10000>>03301***005@[Dev:sip:10***[email protected]:50*0] from L:416.1[Extn:116] failed, cause: Cause: 404 Not Found/INVITE from 193.2**210.38:50**

 

[chrislindsay72]

Sorry to add
I think I have just added the number to an existing SIP trunk. The light is green and the main trunk number is working correctly
Thanks
Chris

 

[AWS2P]

I think I have just added the number to an existing SIP trunk.

On the one your provider added that number ?
Do you have a mgt console on sip trunk provider side to see if that number is really enabled and associated to the trunk ?
Are the beep coming from your trunk provider?

 

[chrislindsay72]

Hi,
Just received a answer to my question from the provider. Ofcom needed to allocate the number to my provider which may probably be the issue!!!
Thanks for all your help, I though I was going mad!
BR
Chris