After latest update Fanvil X5S periodically flashes Upgrade Finished!

[JohnS_3CX]

@Rick S and @David Forster

I have been observing some models that I setup in our test environment and it appears David is right.

Fanvil just displays the pop up message from time to time rather than suppressing it. It does not cause any issues, but I can understand it can be considered a minor annoyance by some. They have some settings for the pop ups, you can check this one if you want but I have not personally tested it myself.

 

[David Forster]

Thanks John, I'll give that a go and update this thread on if this solves the issue.

Regards, David.

 

[David Forster]

So interestingly updating that tick box hasn't suppressed the message (but I didn't do a reboot after updating setting). I've now rebooted, so lets see that happens in 24 hours time.

 

[David Forster]

Just updating this thread. A reboot hasn't resolved the issues re the Fanvil 'upgrade' message. I've also upgraded firmware on an X6 to the latest 3CX approved firmware and can confirm the same behaviour is now experienced on these handsets as well. I'm guessing this is something for 3cx to feedback to Fanvil to resolve in their next release. Current work around is to reboot your phones outside of normal hours, thus no one will observe the issue at subsequent times each day afterwards.

 

[YiannisH_3CX]

Thank you for the update. We can report this to Fanvil but since this is not a bug or a functioning problem it would be better if you as a user report this directly to them.

 

[David Forster]

Thanks Yiannis, Yes no problem I will reach out to my contact at Fanvil, however I'm surprised you don't consider it a bug worth reporting to them. It's an issue that wasn't present in previous firmware versions and is a negative user experience for your customers using Fanvil (i.e. supported) handsets with 3cx.

 

[YiannisH_3CX]

Do not get me wrong, i will put a note down so can mention this to Fanvil but since this is not affecting the phones functionality we cannot report this as a bug. But if coming from multiple directions it has more chances of getting changed.

 

[David Forster]

Agreed, thanks Yiannis.

 

[lccs]

Have their been any fixes for these two issues. The "Upgrade Finished" and the freezing issue?

As I had to return a customers x5s's as they had the issues and now on my 3cx pbx i'm getting both issues on the x6.

 

[_DJ_]

On the X5s the 'random freezing' and 'freezing on tranfer' seems to be fixed in the newest release (1.12.4).
The 'upgrade finished message flashing' still seems to be present. (To be fair, in hotdesking this isn't just a visual annoyance; while the message is on screen, it also says 'dial peer' in the background which will change to the correct hotdesking-number again after the 'upgrade finished' message has been closed. Whether its called a bug or not, it wasnt present in version 1.10.8 and its breaking stuff )

 

[David Forster]

Hi Iccs,

I've reported it to Fanvil (via our UK distributor), any news via you comms with them @YiannisH_3CX ?

I agree it's causing some confusion with customers.
(we have only experienced the 'upgrading' not the freezing issue).

Dave.

 

[David Forster]

Hi All,

I have been advised by my contact at Fanvil that this issue has been resolved in the latest 3CX firmware which can be downloaded direct from Fanvil here:

http://download.fanvil.com/Firmware...00-P0.16.19-1.12.4-3242T2019-10-29-15.11.38.z

Perhaps 3CX could confirm these findings and advise when these latest firmware will be added to their system for ease of updating.

Regards,

David.

 

[_DJ_]

Thanks for the info David! Would be nice if everything would be smooth again.


Just a bit of additional wondering:
That file was uploaded at 2019-10-31 tho.....
When browsing a bit at the Fanvil download directories. I noticed an upload of an engineering version 17.0 instead of 16.19 as well, uploaded at 2019-11-09. Also note that both are all in the Engineering directory instead of the Release directory.
You can always test these firmwares to see on 1 or 2 devices if the issue seems to be fixed, but in this stage, I'm not rolling them out into a production environment.

 

[David Forster]

Interesting.

It's a useful resource, but like you say it's in the 'engineering' directory, not sure if this is their term for 'beta'. As you say, worth testing on a couple of non production handsets, but at least it gives an idea what's to come in the official release.

 

[Scot Busby]

There have been 2 updates to Fanvil phones that I know of - our X5S phones are now at 1.12.5 as of this morning and I am still periodically getting the 'upgrade finished' message. It does not affect functionality, but if the last few updates were supposed to include a fix for this, it apparently is still not fixed.

 

[Alphabetic]

Im assuming this is the case for a few Fanvil models as im getting "Upgrade complete" on the 4XU running FW 1.0.2

 

[dslusser]

I too am having the same issue. 25 Fanvil X5S phones and running the latest 1.12.5, and for the last 2 or 3 FW upgrades, the users are complaining of their phones flashing "Upgrade Finished" across the screens.

Re-provisioned and Rebooted all the phones & 3CX server, didn't help.