AI Prompt Sharing

[Alphabetic]

Hi extended colleagues,

Im struggling to get my head around creating an AI Prompt for a receptionist and wondered if you'd be kind enough to share yours (Omitting sensitive details of course) and what the function is for.

Really, I want to get a feel of how its supposed to be structured cos I think im just doing it wrong with my attempts lol

Doesnt help that im in an environment that requires my attention a lot when im trying to focus

Mostly im struggling to figure out how the 3CX tools fit in and where these variables are pulled from.

all feedback welcome!

have a good weekend.

 

[Charles_3CX]

HI, there have been some good articles related to this subject, with videos also

https://www.3cx.com/blog/docs/ai-agent-prompting-part1/
https://www.3cx.com/blog/docs/ai-agent-prompting-part2/

You can also compare the original AI prompt (default prompt) with your version using an AI like ChatGPT, which can analyse it and tell you what's wrong.

 

[KyriacosS_3CX]

In addition to the guides on prompt editing, perhaps this blog and tech dog will be of use:

https://www.3cx.com/blog/docs/agentic-ai-tools/

https://www.3cx.com/docs/agentic-ai-tools/

Now, it might be easier to get human help if you can be a little more specific, from the default prompts, what is it that you wish to change? What exactly is not working?

 

[Alphabetic]

In addition to the guides on prompt editing, perhaps this blog and tech dog will be of use:

https://www.3cx.com/blog/docs/agentic-ai-tools/

https://www.3cx.com/docs/agentic-ai-tools/

Now, it might be easier to get human help if you can be a little more specific, from the default prompts, what is it that you wish to change? What exactly is not working?

I've had interactions with customers who are using external AI services and having calls forwarded from 3CX to them.

at the moment I think some use cases would be to:

- Screen every call, hand off to person best suited (based on complexity of a job) for example.
I imagine for this I would just use topics and send to whoever.

- Take calls OOO and gather information to pass on.
Does the AI Agent know its OOO? Could I route it to whoever during Office hours and do something else OOO?

Im going to ask little by little as I dont want to try too much at once and fluster myself