AI Transcript > Summary > available in Recording section of webclient

software2

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Jul 27, 2009
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Hi

What I would like: access to the AI Transcript and/or summary within the Webclient.

Where we can select Recording, which allows me to see and play the recording for my own extension or all extensions that I have access to. Is it on a Roadmap somewhere to expose the AI transcript and/or summary in a similar way?

Either under the Calls module or the recording module.

Note : I appreciate I can go to Admin > Reports > Call Log and see the three assets in one place - it would be a really nice feature not to have to stray into the admin console when quickly wanting to sense-check a user's calls.

Many thanks.
 

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