Alias shortcode number to external number

[PreviouslyAsterisk]

Hi

I'd like to alias internal numbers to external numbers - for example, dialling "666" would route to the local taxi company.

Is this something 3CX can do?

 

[accentlogic]

We have created extensions for this. You can set the Forwarding options for all calls on the Available status to "Forward to a number" and key in the external number. Then, change the delay from 20 seconds down to 1 second.

We have also used the Mobile number field and set it to Forward to Mobile so the destination number only needs to be entered once.

 

[TheDestinyGroup]

Hi,

You can use Outbound rules to achieve this.

If you create a rule with the prefix of 666 and a length of 3 you can then strip the 3 digits and append the actual number you want to dialed.

I use this to divert emergency numbers such as 112, 911 and 999 to the local emergency number.

Les

If you want to divert a number which is usually used by a system extension (e.g. 999) then you'll need to ensure the system extension is assigned another number.