All incoming calls are going straight to voicemail with missed call

[rkreddy]

Hi, I’m getting notifications, but all incoming calls are going straight to voicemail.


Please help me. Outgoing calls and texts are working fine. The issue is only with incoming calls: I get a missed call notification, and the calls go directly to voicemail.

I checked with the Flowroute team, and they sent me a report with the details below. I’ve reviewed all previous support messages and tried everything, but no luck.


CSeq: 310121 INVITE
Session-Expires: 21600;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer

User-Agent: 3CXPhoneSystem 18.0.9.35 (35)

Content-Length: 292

v=0

o=3cxPS 9524756453785600 33829300880801793 IN IP4 34.148.121.224
s=3cxPS Audio call

c=IN IP4 34.148.121.224
t=0 0

m=audio 10184 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv

 

[bitn2]

Which version of 3CX? Which device? Which version of the app or softphone?

 

[CXBridge Ops]

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[bitn2]

Enable notifications in your browser.

If he is using the PWA this is correct, but we dont know.

User-Agent: 3CXPhoneSystem 18.0.9.35 (35)

Sounds like the old desktop app.

 

[rkreddy]

Hi

Which version of 3CX? Which device? Which version of the app or softphone?

I am using the mobile app " 3CX
Version 5.6 (Build 153)
20.0.22.153
Third-Party Licenses"

It was working fine before, but I subscribed to the Basic edition recently.

Looks like this edition is only available on the mobile app, but all calls go to voicemail within seconds.

 

[rkreddy]

If he is using the PWA this is correct, but we dont know.


Sounds like the old desktop app.

It’s not just me. All other numbers/users incoming calls are going directly to voicemail.

Outgoing calls and texting are working fine.

 

[rkreddy]