All incoming calls are going straight to voicemail with missed call

[rkreddy]

Hi, I’m getting notifications, but all incoming calls are going straight to voicemail.


Please help me. Outgoing calls and texts are working fine. The issue is only with incoming calls: I get a missed call notification, and the calls go directly to voicemail.

I checked with the Flowroute team, and they sent me a report with the details below. I’ve reviewed all previous support messages and tried everything, but no luck.


CSeq: 310121 INVITE
Session-Expires: 21600;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer

User-Agent: 3CXPhoneSystem 18.0.9.35 (35)

Content-Length: 292

v=0

o=3cxPS 9524756453785600 33829300880801793 IN IP4 34.148.121.224
s=3cxPS Audio call

c=IN IP4 34.148.121.224
t=0 0

m=audio 10184 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv

 

[bitn2]

Which version of 3CX? Which device? Which version of the app or softphone?

 

[CXBridge Ops]

Enable notifications in your browser.

 

[bitn2]

Enable notifications in your browser.

If he is using the PWA this is correct, but we dont know.

User-Agent: 3CXPhoneSystem 18.0.9.35 (35)

Sounds like the old desktop app.

 

[rkreddy]

Hi

Which version of 3CX? Which device? Which version of the app or softphone?

I am using the mobile app " 3CX
Version 5.6 (Build 153)
20.0.22.153
Third-Party Licenses"

It was working fine before, but I subscribed to the Basic edition recently.

Looks like this edition is only available on the mobile app, but all calls go to voicemail within seconds.

 

[rkreddy]

If he is using the PWA this is correct, but we dont know.


Sounds like the old desktop app.

It’s not just me. All other numbers/users incoming calls are going directly to voicemail.

Outgoing calls and texting are working fine.

 

[rkreddy]

 

[KyriacosS_3CX]

Try re-intalling the mobile apps and registering them again, or check when using a different network.It looks like you are not getting push notifications.

 

[rkreddy]

Try re-intalling the mobile apps and registering them again, or check when using a different network.It looks like you are not getting push notifications.

It's not just one Mobile App. All users are having the same problem

 

[rkreddy]

I just tried reinstalling the app, but it keeps saying, “Record your message and press * to reach the operator.” There’s no response, even after pressing *.

 

[Guillaume Bourgeois]

Go to the Flowroute SIP trunk under Voice & Chat.

Open your trunk settings and look at the Default Destination on the first page, near the top.

Where is it? Voicemail ?

 

[Guillaume Bourgeois]

User-Agent: 3CXPhoneSystem 18.0.9.35 (35)

I hope you’re not still on version 18. If you are, that explains everything. Please update to the latest version 20.

 

[rkreddy]

Go to the Flowroute SIP trunk under Voice & Chat.

Open your trunk settings and look at the Default Destination on the first page, near the top.

Where is it? Voicemail ?View attachment 52369

 

[rkreddy]

It's User, not voicebox. What should the default be?

 

[Guillaume Bourgeois]

That’s where your incoming calls should be routed when they’re received on the number (main trunk number) shown a little further down on the same page.

You should route it to an IVR or a department that’s configured with a valid destination.

The user may not have the mobile app installed, or their phone may simply be turned off.

 

[rkreddy]

That’s where your incoming calls should be routed when they’re received on the number (main trunk number) shown a little further down on the same page.

You should route it to an IVR or a department that’s configured with a valid destination.

The user may not have the mobile app installed, or their phone may simply be turned off.

Version is 20 & I tried all options, selecting IVR and others no luck

 

[Guillaume Bourgeois]

I can assist you with checking the settings.

If you’re comfortable with it, you can give me temporary access to your PBX and I’ll take a quick look. From the Dashboard, click “Remote Access” and generate a link valid for 1 day.

Send me the link privately, not here.
Click on my name and send me a private message.

I’ll connect to your PBX and review the routing and 3CX settings.

 

[rkreddy]

Sure Sending now