Allow all departments to use Outbound Rule

[Bond21]

Hello,

We have a 3CX Multi Tenant running on Version 20.0 Update 5 (Build 551 Release) which has a setup of 100+ departments, when we try to call from any extension within a department it isn't allowed. Once that department is added it is then allowed. Is there a way to allow all departments to use the default outbound route? Nothing special setup on the rule itself.

We've found that you can only add 100 departments to the outbound route, hence the query.

 

[NicholasP_3CX]

The outbound rules need at least 1 criterion in order to process a call. So if the departments are your only way of identifying the original caller then yes, you would need to add each department in.

You could create a rule that begins with a prefix of 0, and the number of digits dialled within the UK, and this would negate the need for defining the departments.

 

[Bond21]

Hi Nicolas, that has done it, many thanks!