"An error ocurred in IVR session, sorry"

[scythe000]

So, we have a re-ocurring issue, where about once a month, we have to reset the 3cx server as the voicemail stops functioning. Everything else is fine, although when i try to remotely connect to the admin page i get "An exception occurred LoginForm Error: Config server is not connected". Any thoughts? running version 9.

 

[leejor]

Operating system? Hardware? Other applications running?

 

[scythe000]

Windows Server 2003, No other applications at all.
Dual Core Pentium E5300 @ 2.6Ghz, 2GB Ram, 150GB HDD, Polycom SP IP430 phones, Sangoma Netborder Express Gateway.

 

[lneblett]

I have observed similar behavior after Windows has installed an important update and then rebooted the system. In my case, there appears to be a hung application that shows "starting" in the services section. I have to end the application and restart using the services tab as the configuration service, which has not started, is required to be up and running before you can log into 3CX. There is a dependency between the 3CX phone service and the 3CX phone configuration service. You might check and see if any of the dates correlate to when Windows did an update and see.

In my case,the phone system is down. I don't know that your situation is the same as mine since you indicated all else is running, which surprises me given the configuration services message.

 

[scythe000]

Hmm, I'm thinking this is different as I have the server set to manual updating only, and I checked services and all were started.

 

[KerryG]

That message is usually when the web service has stopped

 

[scythe000]

That message is usually when the web service has stopped

The IVR error? Really?

 

[KerryG]

Yes, really

 

[scythe000]

Ok, cool. I'll keep an eye out for that. Any idea why it would have stopped? What's the exact service name, do you know? When I had looked at it, I thought all the services labeled 3cx were running, but maybe i missed it.

 

[KerryG]

Depends on if you are using IIS or Abyss, look for a web server service.