Android, iOS and Windows Apps: V18 Support Ending

[ThomB_3CX]

Upgrade to 3CX V20 to keep your apps connected.​

As part of our transition to 3CX V20, we’re phasing out support for V18 across all 3CX Apps. After the cut off dates outlined below, connections from Android, iOS and Windows apps will no longer work if your system is still on V18. Read on to learn how you can avoid issues.
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Continue reading the Original Blog Post.

 

[ARamdass]

Hi ThomB,

Just wanted to find out, how will this affect customers still on v18, who aren't using these apps, just physical handsets and running on windows install? Will their SC be affected?

 

[SteveITS]

This post is about the mobile apps. v18 itself will stop activating this month. That may affect other services or I suppose revert to 0SC if the license isn't active.

https://www.3cx.com/community/threads/3cx-v18-end-of-life.134786/post-643828

 

[LTDP]

Does it affect the usage of Windows App v18 if the PBX is in v20 U6 (local install) ?

 

[SteveITS]

The Microsoft Store app would require 3CX v20.

The legacy Desktop App has been deprecated since v20 was released but still functions. Last I knew it was supposed to stop working this past spring.

Or do you mean the older Windows app from 3CX v16 and earlier?

 

[LTDP]

I'm asking for the Legacy Windows Desktop App, deprecated but very usefull for the one who dosen't have Microsoft Store and no cloud access. Actually it still works. We have made a package for the MSIX but the roll out will take time. If we can avoid an emergency PWA switch that would be nice. So I try to understand in which way this changes could affect an on prem envrionnement on v20 U6 (and further versions) that still use the Legacy Desktop App. I understand that 3CX want to move forward accordingly with the developpement of the v20. Following the move on the server part is not a problem for us as testing after each update if it still works. However, if it is not related to an update, I have no way of dealing with it that's why I'm kindly asking more infos

 

[SteveITS]

The Desktop App had always updated with the 3CX version since it is basically an encapsulated version of the web client, so I expect it will be tied to update 7 (which we'll install shortly) or some future update. I don't have a link to the post, but 3CX had posted maybe 9 months ago that it would stop working in update 5. So I'd expect it will stop at some point.

 

[paulodagraca]

Hello,

What would be the fastest way to check if any of the users at the customer is still using a v18 APP.
Can i just login to the 3CX admin and 'see' the users connected with smartphone app v18.x somewhere? so i can inform/warn them?

Paulo

 

[SteveITS]

AFAIK, no. But the issue is the new mobile app connecting to a v18 server and you should be able to see those in your partner portal as "outdated."

 

[paulodagraca]

@SteveITS ,

Thank you for making that clear, got confused about that

Paulo

 

[fxbastler]

So I'd expect it will stop at some point.

The Windows 3CXDesktopApp.msi v18.13.959 is still working even with 3CX v20u7.