Upgrade to 3CX V20 to keep your apps connected.
As part of our transition to 3CX V20, we’re phasing out support for V18 across all 3CX Apps. After the cut off dates outlined below, connections from Android, iOS and Windows apps will no longer work if your system is still on V18. Read on to learn how you can avoid issues.
Key End Dates
- Android app – End of September, the Android client will stop connecting to PBX V18.
- iOS app – At the end of October, the iOS client will also stop connecting to PBX V18.
- Windows App (Softphone) – The new Windows App will also stop connecting to PBX V18 at the end of October.
Why Upgrade to V20?
- New apps are optimized for the latest PBX features.
- Ensures better security, reliability, and performance.
- OS updates (Android, iOS, Windows) are frequent, and the apps are maintained to work seamlessly with V20.
- Improves connectivity and speed by removing legacy code.
- Reduces fragmentation by aligning all clients with V20+.
What You Need To Do
- Upgrade your PBX to V20 to continue using the Android, iOS, and Windows apps. Migration guide and upgrade instructions are available here.
- If you remain on V18, connections from these apps will no longer work after the cut off dates.
Join Forum Discussions
Join the discussion in our dedicated Partner or Customer Forums.
Follow us on X and LinkedIn to stay-up-to date on latest news and feature releases.
