Assistance needed with callflow!

[Paul Fouche]

Good Day,

I have a client that has rather long hold times within their queues.
is it possible to do the following :

Intro to queue says that end user can press 1 at anytime to leave a message
User holds.
At 60 seconds :
Thanks for holding , press 1 at anytime to leave a message.
at 120 seconds
Same message
at 240 Xfer to an "unavailable" queue which tells them that they will be moved to a voice mail box - Call transfers to voice mail box.

Would like to know if it is possible to get the "press 1 at anytime to leave a message " to work

I haven't got much experience with callflow designer ( if i need to do this with callflow designer) some help would be appreciated

 

[leejor]

See..

https://www.3cx.com/community/threads/call-queue-touch-tone-options.2606/

Or an older post...

https://www.3cx.com/community/threads/call-queue-with-menu-options.21744/

And see section 6....

https://www.3cx.com/docs/manual/call-center-queues/

 

[Paul Fouche]

Hi Thanks for your response.
The Queue Manual shows nothing even relating to my question.. apart from the fact that its a queue.
the solutions you posted dont allow for the user to Press 1 "at anytime"

Is there no way of changing the function of callback? basically where a user can press the button at any time.

Thank you for taking the time to post anyway.

 

[leejor]

I thought you wanted a way for callers to exit the queue and leave a message.

in section 6, it states... "This option also gets triggered if the caller presses the ‘*’ button on his phone. This gives callers an option to exit out of the queue and leave a message."

 

[Paul Fouche]

Hey there, Thanks alot for the help leejor but 3cx has responded and what i was trying to do is not possible in 3cx.