Auto Dialer reformating caller id when transfer to the agent queue

[flozano]

Hi there, I am wondering if there is a way to change the caller ID when a dialer transfer the call to the agent's Queue example:

Dialer Call 0012334375179 when it transfers the call to the Queue it will pass 0012334375179 can it be changed to 12334375179?, I did a lot of testing with the callerid reformating but with no luck at all.

 

[leejor]

So... 0012334375179 is the number the dialler is calling, and not incoming caller ID, so attempting to modify that (caller ID) is probably not going to work. 3CX is passing on the number that it was instructed to dial. Whether that can be modified.....

 

[flozano]

Thank you for your answer. Do you happen to know how the number can be modified when it is passed to the Queue, I need to match it with the number I have on my CRM for Customer Service porposes.

 

[leejor]

Off-hand, I do no know if it can be changed in 3CX, I suspect not, but may be wrong. I'm also not certain if the number sent to the agent, is the number , as stored in a database, or the number as sent to your provider. If it is the number stored in a database, then you might think about storing the number without the leading 00, and adding that in the outbound rules, or perhaps with E164. As I say, you'd have to test, and see if this will work for you.