Solved automatic incoming rules

[DenisC]

Hi all,
We have a requirement from one potential customer, that wants a very specific function.
In 3CX, you have an incoming rule for office hours and outside of office hours.
The customer requires a third option - for national holidays.
So one number to ring during office hours, other number during outside of office hours and yet another number during national holidays.
Is that even possible ? I did not find any such option, just wanted to make sure.

 

[VasilisV_3CX]

Hi @DenisC,

It is possible with the CFD. You can create a DateTimeCondition and select that where a call should route based on in office hours, out of office hours and 3CX Holidays.

Download the CFD from your customer portal: https://login.3cx.com/account/login

Training information here: https://www.3cx.com/docs/manual/call-flow-designer-manual/

I will move this post to the CFD section so that @edossantos can provide you with his professional advice to help you along the way if you require it.

 

[DenisC]

Perfect thank you very much. I can see CFD is an impresive tool and I should be able to construct some nice and sophisticated rules. I will give it a try

 

[VasilisV_3CX]

Glad to hear your enthusiasm @DenisC, I'll leave this thread open and if you have any questions, feel free to ask.

 

[DenisC]

I believe you can mark this as solved. I already tested in on our PBX with some dummy numbers and checked in the log that it has been forwarded just the way I wanted it. I must say that I am pretty impressed with the flow designer which I never knew existed. Very powerful tool. Thanks for pointing me in the right direction !

 

[VasilisV_3CX]

Sure thing @DenisC, glad that you've managed to use it. It's a very versatile tool in the toolbox if you take the time to learn how to use it.

Remember that if you ever get stuck, there is a dedicated forum specifically for the CFD here: https://www.3cx.com/community/forums/call-flow-designer.63/