Away status - internal calls still possible

[Nicolas Borowy]

Hi,

Is there a possibility to receive internal calls from specific extensions (Reception, Attendant) when the status Away is selected ?

Otherwise, it could be in the fowarding rules exceptions, the possibility ''call the extension anyway''. Exemple :

• Calls From Caller ID : ''Internal number''
• Received During : All Hours
• Forward To : ''Call the extension anyway'' (instead of Forward to Voicemail, Forward to extension's Voicemail, ...).

Can this option be added to this list ?

Thank's a lot.

 

[Chris_F]

No this is not possible using the Away profile, you could, however, configure one of the custom profiles to forward calls from external numbers to voicemail after 1 second and then using this as your 'away' profile.

 

[Nicolas Borowy]

No this is not possible using the Away profile, you could, however, configure one of the custom profiles to forward calls from external numbers to voicemail after 1 second and then using this as your 'away' profile.

The idea is to make an exception for the receptionist only. She can call extensions at any time even if they are in status ''Away''. Because some employees forget to change their status in ''Available''.

 

[Chris_F]

Ahh I see Nicholas,

There are two ways you could make this work. One would be to have the receptionist use the intercom feature when attempting to reach extensions set as away. Alternatively, you could give her limited access to the administration portal to allow her to change the status of the extensions.