Blank transcriptions

[solutions4]

We have enabled voicemail transcription and setup the API on the Google side twice.
However, when a message is left, there is no actual transcription.

I enabled logging and have looked everywhere, with no avail.

Could anyone point me in the direction on how I can troubleshoot this?

TIA

 

[cobaltit]

Do you have a PRO or ENT license?

 

[solutions4]

Enterprise

 

[cobaltit]

Couple things to check:

• Do you have IPv6 enabled in 3CX? If so, disable it and restart services.
• Check the System Service log and see what it says about the transcription attempts there.

 

[bigdessert]

Here is what I did a while back with similar issues. The google cloud console doesn't reveal much of anything. I created a support package and then exported it. Then I used notepad++ to search the entire directory for the word transcribe. This led me to a log that stated my payment method on file wasn't valid in the google console so it wouldn't transcribe.

3CX would be nice if these transcription messages showed up in the activity log.

 

[solutions4]

Found and fixed!
Thank you for the help.