BLF settings do not update automatically

[Ricardo Duarte]

Hi there,

I'm currently testing some Polycom phones with 3CX and have an issue.
If a user sets a BLF setting on the web interface it does not reflect automatically on the phone.
I, as and admin, must re-provision the phone or the users must be instructed to click the reload config or reboot phone.
Is there a way to make this automatic and controller by the server (ex.: the 3cx server will send a "check-sync" NOTIFY message to the phone when the user changes the BLF settings)?

Thanks

 

[cobaltit]

Automatically and immediately are two different things. It will happen automatically, just not immediately. Soft clients are configured to re-provision at startup (generally) but I believe they get it pretty much immediately. For the physical phones, 3CX templates generally have the phones check/re-provision daily.

 

[JohnS_3CX]

Hi Ricardo,

We do not send automatic notify messages in the way you were asking for.

The easiest/quickest solution is to ask the user reboot, or update configuration from the phone menus as they do now.