Solved Block Extension from being dialed by IVR

[Harry Torres]

Hello. I found an old thread which directed me to the parameter to block an extension from being dialed from the IVR. When I add an extension on there, am I supposed to restart 3CX Services?

Long story short, I'm on v15.5 BTW...but someone called in, dialed the extension for the pageall I have setup for my customer, and did not bother to hang up for a good while....I want to block that extension from being dialed by IVR.

Thanks.

 

[leejor]

I would say that if you changed a Parameter, and the change did not take effect, then restarting is probably the first thing to try. Unless the PBX is in use 24 hours a day, a restart is minor.

This was a more recent post on the topic..

https://www.3cx.com/community/threads/disable-ivr-direct-dialing-of-an-extension.59045/

 

[Harry Torres]

The parameter I used is IVRDONOTCALL which does not work...I restarted services after putting two extensions, separated by a comma, in it.

Is there a workaround?

 

[leejor]

Came across this, with another option....
https://www.3cx.com/community/threads/how-to-block-ivr-dial-to-extension.47863/

 

[Harry Torres]

Came across this, with another option....
https://www.3cx.com/community/threads/how-to-block-ivr-dial-to-extension.47863/

Seems to have worked very nicely! Thank you!