Borderless SIP supported in 3cx

[Jay]

Hi All,

I've been searching around whether 3cx supported Borderless SIP provider but unable to get any finding. I know this means that it is not supported but is there anyway I can configure Borderless SIP in 3cx? Have anyone done it before?

 

[IoannisM_3CX]

Hello @Jay,

Please do note that supported VoIP providers are providers that have been tested for their functionality with PBX and succeeded. If you want to use a non supported provider,you can do so by selecting the "Generic" under "Select Country" and "Select Provider in your Country" fields in SIP Trunks>>Add SIP Trunk.

Thank you

 

[Jay]

Hello @Jay,

Please do note that supported VoIP providers are providers that have been tested for their functionality with PBX and succeeded. If you want to use a non supported provider,you can do so by selecting the "Generic" under "Select Country" and "Select Provider in your Country" fields in SIP Trunks>>Add SIP Trunk.

Thank you

Hi loannisM_3CX,

I have tried configuring it with generic sip trunk and it cant seems to register.

 

[IoannisM_3CX]

Hello @Jay,

What is the error you get?

 

[Jay]

Hello @Jay,

What is the error you get?

Hi,

No error shown, below is the screenshot

 

[IoannisM_3CX]

Hello @Jay,

The specific screenshot you provided is of the SIP Trunk configuration, please do not that errors are shown in the Event log on Dashboard. Try re-register and then go to the Event log and check if there's an entry for this action.

 

[Jay]

Hello @Jay,

The specific screenshot you provided is of the SIP Trunk configuration, please do not that errors are shown in the Event log on Dashboard. Try re-register and then go to the Event log and check if there's an entry for this action.

 

[IoannisM_3CX]

Hello @Jay,

Thank you for the screenshot but i can't see what the error is. I need to see the entire entry in the Event log, the valuable part for troubleshooting is the error explanation. Please do provide me with this information but make sure that you hide sensitive information.

Thank you

 

[Jay]

Hello @Jay,

Thank you for the screenshot but i can't see what the error is. I need to see the entire entry in the Event log, the valuable part for troubleshooting is the error explanation. Please do provide me with this information but make sure that you hide sensitive information.

Thank you

below is the more detailed screenshot



I am able to ping the sip server

 

[IoannisM_3CX]

Hello @Jay,

Thank you for the screenshot. In order to make sure that you reach your SIP provider you have to do an nslookup.

In the first screenshot you use an FQDN: sip.borderlesshub.co (which i can personaly reach) and on the second screenshot you use an FQDN: siptrunk.bordelesshub.co which i cannot personaly reach.

Please do contact your sip provider first in order to give you the right settings.

Thank you