Breaktime message

[ElementalWindX]

I'm on newest v16.

Call flows goes as this:
During hours:
Call -> Auto attendant -> thanks for calling xyz press 1 for xyz

During break hours:
call -> Voice mail "We are currently on lunch from 1-2 please leave a voice mail (General mail box that emails general vm user)

During off hours:
Call -> Thanks for calling us after hours if this is an emergency dial xyz, otherwise please leave a message after the beep (General mail box that emails general vm user)

We can tailor the message to be the same and combine them if this is a must, but I want to know what is the best way to go about doing this? We are on a pro version.

 

[Saqqara]

Create dummy extensions and use the autoswitch function - https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

Working hours - extension will be Available
Out of hours - extension will be DND
breaktime - extension will be AWAY

Using the status you can route the calls to the correct ivr, extension or voicemail

route your incoming call to this extension

As you have Pro license you can also use CFD to route calls https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[ElementalWindX]

I read about that, but you just said it in the most simplistic way out of everyone else that made me actually get it right this time.

Seriously wish 3cx would make this much easier. the CFD is a horrid train wreck imo. Unless you are literally an expert, good luck using the CFD.

 

[ElementalWindX]

Now how about this.....

During hours:

call -> goes to queue with message saying "Thanks for calling, please wait..." -> rings all phones.


After hours:

call -> goes to digital receptionist with message saying "Hey we're closed leave a message" and then forwards to an extensions vm.


However the user wants to be able to set the phones into an away state whenever they go to lunch which one day may be 1pm, another, 2pm, or maybe even not at all some days.

What would be the best way to go about that method?

I'm guessing I could program a BLF key to use the "Setting 3cx to out of office hours" and another one to "Setting 3cx to in office hours".

 

[AWS2P]

I'm guessing I could program a BLF key to use the "Setting 3cx to out of office hours" and another one to "Setting 3cx to in office hours".

Yes this can be a way