Solved Bridging 3CX to Fonality

[Cables]

Good day,

Can 3CX bridge to Fonality? If so can you guide me. Searched this Forum but did find anything

Much appreciated

 

[leejor]

Not familiar with Fonality, but a quick search shows it to be a cloud based PBX service of sorts. That being that case, and you can establish SIP trunks to providers, which I assume you can, then, in theory, you could follow this guide...

https://www.3cx.com/docs/

and establish a SIP trunk to register to 3CX. After that is is a matter of constructing a dialling plan, both directions, that works for you.

 

[Cables]

Not familiar with Fonality, but a quick search shows it to be a cloud based PBX service of sorts. That being that case, and you can establish SIP trunks to providers, which I assume you can, then, in theory, you could follow this guide...

https://www.3cx.com/docs/

and establish a SIP trunk to register to 3CX. After that is is a matter of constructing a dialling plan, both directions, that works for you.

Thanks @leejor

Followed instructions, the Fonality phones shutdown. I was told that the PBX has some issues hence reason for change.

Looking at both PBX logs and will make another attempt next weekend when office close

 

[leejor]

Followed instructions, the Fonality phones shutdown.

By "shutdown", I assume that the call simply ends and you have to hang up. Check that registration looks OK at both ends, then make use of the Activity log at the 3Cx end to see what is incoming, how it's being handled (may simply be a sent number problem), and possibly rejected. Not sure if you can do something similar at the far end, but Wireshark might offer some additional information to narrow down the issue.

 

[Cables]

Not sure what really happened but looking at logs. It is my understanding that this already happened with the Fonality PBX at times that's why they are replacing it.
However they have other Fonality pbxs at other sister companies which they wanted to bridge.


Oh yes we will be running wireshark during our next test schedule for next week end
Thanks

 

[leejor]

So not just issues on the bridge to 3CX then.

 

[Cables]

Hi @leejor we re-created the bridge last Saturday, works wonderfully and no downtime.

Thanks and nuff respect

 

[leejor]

Glad to hear it worked for you.