Broken Chat message received from VOIP.ms

[Alex Aubert]

Hi we got a issues with some received chat from voip.ms sms

we received a message and sometimes the message not the same as received in VOIP SMS/MMS Message Center Information

here some images to show the message receive in Voip and what users receive in 3cx.

Is there a way to fix this.

thanks

 

[KyriacosS_3CX]

Hello,

Would it be possible to do a Debug log / packet trace to see how the message is coming in?

 

[Alex Aubert]

The issues is related to special characteres used in french. I did remove it and its resolved. But since its customers texting this chat group is there a way to remove special character.

 

[YiannisH_3CX]

Also have you contacted VoIP.MS support regarding this? Did they confirmed that the message is sent correctly to the PBX?

 

[Alex Aubert]

I got a ticket open at voip but I would say they didnt help me much yet.

 

[YiannisH_3CX]

So every time the special characters are included you have this issue?

 

[YiannisH_3CX]

I tested your exact problem message sent directly to the PBX and I do not have the same issue. The PBX is capable of receiving these characters so the issue is probably further up the line.
Please let us know what Voip.MS support says.

 

[Alex Aubert]

I just tested and if the message is short and with special character it pass but if the messages is a little bit longer the special character i just receive a part of the message in 3cx

 

[Alex Aubert]

The longer message i just receive the end of the message

 

[YiannisH_3CX]

Please ask Voip.ms if you are hitting the SMS character limit. When using French some of the characters are Unicode so they are occupying more bytes than normal ones.

 

[YiannisH_3CX]

We have contacted VoIP.MS from our end as well and we will let you know once we have a reply.

 

[Alex Aubert]

Do you have anything on your side ; On my side it's not going anywhere. The VOIP.MS support is really bad.

 

[Evolute IT]

Do you have anything on your side ; On my side it's not going anywhere. The VOIP.MS support is really bad.

Switch provider? VoIP.ms does have a reputation for bad/non-existant support. At some point, you need to decide if waiting for them is worth your time.

 

[Alex Aubert]

Hi, I did look on Voxtelsys the line looks more stable but didn't test sms yet would be my next option. I was hoping to get the voip.ms issues fix but contacted the local rep too but nothing moving on there side.

 

[Evolute IT]

Hi, I did look on Voxtelsys the line looks more stable but didn't test sms yet would be my next option. I was hoping to get the voip.ms issues fix but contacted the local rep too but nothing moving on there side.

If you're in Canada, look at Beevox/VoiceMeUp.

 

[Alex Aubert]

If you're in Canada, look at Beevox/VoiceMeUp.

Thanks a lot. I will check those I'm actually in Quebec too.

 

[Evolute IT]

Thanks a lot. I will check those I'm actually in Quebec too.

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