busy internally

[Patrick Hartmann (JAG)]

Hello, we use 3CX V16 and Yealink T42S. Occasionally, after dialing a phone number, the message «busy internally» appears and the dialing process is canceled. What is the cause for this? Regards, Patrick

 

[AWS2P]

Hi
for a good start please answer this
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[JohnS_3CX]

where does the message appear? provide more details please so we can assist you

 

[Patrick Hartmann (JAG)]

where does the message appear? provide more details please so we can assist you

The message appears on the display of the telephone. Do you need more information?

 

[AWS2P]

Do you need more information?

Has already been asked twice no?

 

[JohnS_3CX]

yes, please provide more information about the system and how the phones are configured. see here as mentioned before: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/