Caal forwarding and DND

[lubon]

Hi,
I'm trying to forward exteran calls to an external number.
When I do this wile in status 'away' it works as expected.
When I configure this on the same extension exactly the same in the 'Do not disturb' mode I get a message that there is no voice mail configured for this extension.
Is this a bug, or do I overlook something?



Best regards,
Luc

 

[Alejandro_3CX]

Hi, I wonder if you have the same configuring the forwarding with other extensions or is it a specific extension?

if you configure the forwarding from the 3cx app on smartphone do you have any error?

 

[lubon]

Hi,
I did some more testing, it is happening on only 1 extension.
The user is system owner, so recreating it might make things complicated.
Any other suggestions?

Luc

 

[Alejandro_3CX]

this user has enabled the voice mail?

did you try configuring the forwarding rule from the 3cx app on smartphone and also from the pbx management console?

 

[lubon]

This user has not enabled voice mail. It doesn't change the behaviour wether voice mail is enabled or not (apart from the error message)
I tried to configure it as the user in the 3cx windows app and as admin on the console.

 

[Alejandro_3CX]

Since this is a Hosted by 3CX installation, please kindly open a technical support ticket with us so we can gather the logs and help you in this inconvenient.