This is after the V18 to V20 upgrade.
Before the last update, if I picked up a call from QCB, and we disconnected, I could go to Calls>Incoming and select the last incoming QCB call and click the phone symbol to call that person back.
Now it does not do that. Now only way to call the QCB person back after disconnection is to register the number on a separate file somewhere else after the call is in session, before we disconnect and them manually dial it in or copy/paste it into the softphone app. As you can see from the screenshot, When I click on the Call button on the right side of the screen, it pops out the dialer window for about 2 seconds, then it closes. Calling back to regular calls in the call history does work.
Before the last update, if I picked up a call from QCB, and we disconnected, I could go to Calls>Incoming and select the last incoming QCB call and click the phone symbol to call that person back.
Now it does not do that. Now only way to call the QCB person back after disconnection is to register the number on a separate file somewhere else after the call is in session, before we disconnect and them manually dial it in or copy/paste it into the softphone app. As you can see from the screenshot, When I click on the Call button on the right side of the screen, it pops out the dialer window for about 2 seconds, then it closes. Calling back to regular calls in the call history does work.
