Solved Urgent: All Users Disconnected from Hosted 3CX System

[simolo]

We are experiencing a critical issue with our hosted 3CX system. All of our home-office agents are simultaneously receiving "Disconnected. Reconnecting..." errors and cannot access the web interface (e.g.,

Although the system status appears as "Active" (Aktiv) in our customer portal, the backend services or tunnel seem to be completely unresponsive for all use We are unable to log in to the admin account, and for this reason, we cannot restart it.

 

[TheodorosG_3CX]

Can you please check again and let us know?

 

[simolo]

Can you please check again and let us know?

the problem persists

 

[simolo]

 

[TheodorosG_3CX]

Let us check and get back.

 

[simolo]

Let us check and get back.

Thank you. I’m waiting; we haven’t been able to log into the system since yesterday, and our work has been seriously disrupted.

 

[TheodorosG_3CX]

Can you please check again now?

 

[simolo]

Can you please check again now?

Can I find out why this happened? We haven't been able to work since yesterday, and it's caused us quite a bit of damage. How is it that we couldn't reach anyone over the weekend? Everything is working now. Thank you..

 

[TheodorosG_3CX]

Thank you for confirming that the recent service disruption has been successfully resolved, and the system has returned to full capacity. The machine had an outage that was fixed from the hosting provider. Our team will continue monitoring performance to ensure ongoing stability. We deeply value your patience and understanding, and we sincerely apologize for any impact this may have had on your operations.

 

[bitn]

@TheodorosG_3CX Is there no way to contact support on the weekend? This information would be important for us.

 

[simolo]

Thank you for confirming that the recent service disruption has been successfully resolved, and the system has returned to full capacity. The machine had an outage that was fixed from the hosting provider. Our team will continue monitoring performance to ensure ongoing stability. We deeply value your patience and understanding, and we sincerely apologize for any impact this may have had on your operations.

Our contract renewal date is coming up soon. To avoid any issues in this regard, we’re considering moving to our own server. If we have our own server, will that prevent these kinds of problems, or will we run into different issues? I’m just trying to find out. Thank you. At least if it’s transferred to our own server, we’ll have direct access to the issues

 

[simolo]

@TheodorosG_3CX Is there no way to contact support on the weekend? This information would be important for us.

They really need to find a solution to this because, after all, it’s a communication service, but we can’t get in touch and the reason is that life doesn’t stop on the weekend, unfortunately