"Call Failed, Not Found"

[croci]

Inbound calls are working fine. But with outbound, I get the above error. My sip trunk provider is Telnyx if that matters.

I checked the firewall, and everything's green. No blocked ports,etc. I'm thinking it's an outbound rules issue. Screenshot of my current settings (which is what Telnyx has on their 3cx setup guide).

https://ibb.co/sv4nkK6

Any suggestions?

Cheers

 

[YiannisH_3CX]

Hello @croci

Please make sure that you have setup Telnyx using the 3CX included template. Apart from make sure that the number you are calling is correct and in an accepted format by Telnyx. The activity log of the PBX could help you identify the issue

 

[croci]

Yea I tried all that. Here's the error in the activity log:

Call or Registration to 18004321000@(Ln.10000@Telnyx LLC) has failed. 192.76.120.10 replied: 404 Not Found; from IP:192.76.120.10:5060

 

[cobaltit]

Sounds like you want to talk to Telnyx. The error message is pretty clear. The call is reaching Telnyx and they are rejecting it with a 404 which means they don't like something, typically the format. Are you sure you are using the template? Is this the initial setup and it's not working? 3CX is supposed to work right out of the box with the template.

 

[YiannisH_3CX]

As the error seems to originate from Telnyx i would recommend reaching out to them and ask why you are getting this error. They should be able to tell you why the call is rejected and if you need to make any adjustments.