Solved Call Forward To Outside Number

[Syed hamza Faiz]

Hi , i have 3cx running okay with my ip phones , i just attached a PSTN line and configured SIP trunk and uploaded the configuration in Patton ,
my inbound and outbound calls are working fine except call forward to external number . what i have configured , if extension doesnt pickup the call the call will be diverted to outside number . following is the LOG.

SIP Server/Call Manager ID: 12294
Call or Registration to 567079878@(Ln.10000@Patton Analog FXO) has failed. 192.168.1.70 replied: 503 Service Unavailable; from IP:192.168.1.70:5060






Thanks
Regards
Hamza

 

[Saqqara]

Can you dial the number directly from the extension ?

You say you have a PSTN line, is this one line.

Is the incoming call coming in on this line, if so this is the issue as a single PSTN can only handle one call at one time.

 

[Syed hamza Faiz]

Can you dial the mobile number directly from the extension ?

Yes , can it be a reason --> i have only PSTN line which i call from outside , 3CX diverts the call to IVR and then i select my person , if the person doesnt pick the call so it will divert to another outside number .

i have only one line which is busy by me , how can it will make a call if it is busy by me ?


do you think i need another PSTN line to make this work ?

 

[Syed hamza Faiz]

I have 4 FXO ports in my PSTN gateway (Patton)

 

[JohnS_3CX]

Yes, correct. You will not be able to forward if you have one line only, and it's already busy.

 

[Saqqara]

Yes, you need more incoming / outgoing lines. Do not go down the PSTN route unless that is your only option.

Get yourself a SIP trunk, which makes calls over the internet. 3CX supported SIP providers - https://www.3cx.com/partners/sip-trunks/

 

[Syed hamza Faiz]

Yes, correct. You will not be able to forward if you have one line only, and it's already busy.

Thanks both of you for your quick response .

 

[Syed hamza Faiz]

Yes, you need more incoming / outgoing lines. Do not go down the PSTN route unless that is your only option.

Get yourself a SIP trunk, which makes calls over the internet. 3CX supported SIP providers - https://www.3cx.com/partners/sip-trunks/

Yes , i have a plan to attach a GSM gateway as well , later if stuck somewhere , i will seek your help

 

[Syed hamza Faiz]

Now i have attached my second PSTN line , i have added DID in SIP trunk as well and re-upload the conf in PATTON as well , i have created another outbound rule which is for no starting with 88 , and i have chose patton gateway for that rule with 2 digit strip .

still unable to make call forward to outside number .
following error

SIP Server/Call Manager ID: 12294
Call or Registration to 880567079878@(Ln.10000@Patton Analog FXO) has failed. 192.168.1.70 replied: 504 Server Time-out; from IP:192.168.1.70:5060

 

[Saqqara]

Can you dial the the number with the prefix of 88 ?

 

[Syed hamza Faiz]

no i am not able to dial it with my extension as well

 

[Syed hamza Faiz]

thanks , it worked with 2 PSTN lines